Carers are so busy, with so many tasks to complete every day that the actual ‘care’ side of getting to know their residents can get lost. We saw this when my Grandfather was living in Aged Care. He was wheeled out every Sunday to Sing-a-long, even though he absolutely hated singing, so he would act up. We were receiving weekly calls, which was quite stressful for the family. Knowing little things like what he liked doing, and didn’t like doing, which is so minute, actually makes such an impact in their lives.
We are now on a mission to partner organisations within the Care Industry to make a real impact on the quality and continuity of care being provided.
We partner with our clients so that the process is done with them, not to them. We guide any client through our unique and tailored 4-step Story Process (below). This starts with step 1 (prepare), which ensures each client’s wants and needs are understood and their budget is adhered to.
Once we understand our client’s wants and needs, and more importantly know the impact they are trying to achieve, we prepare a tailored proposal for them. This draws on a suite of different capture and package techniques, strategies and outcomes that we believe will give them the best outcome and impact (emotional connection).